When life serves you lemons, make lemonade! Well I got a truckload of lemons thrust into my life a month or so ago when I had my first auto accident in 30 years. It was raining mid-day and I was making a left turn on a yellow light and did not see the white station wagon coming at me.
Fortunately, no one was hurt. But I cannot say the same for my car — it was totaled. I had a 2002 Oldsmobile Bravada. It did its job, however, and kept me safe. Yes, I was wearing a seat belt!
Anyway, I was forced to go car shopping — not something I was planning for many years as I usually keep my cars a long time. Obviously, safety was on the top of my mind. My husband suggested a Saab. I think he had been wanting one for quite some time but talked himself out of it for reasons unknown to the universe.
I didn’t test drive one at first. I wanted to look around and see what was out there. I test drove a Chevy Malibu (looked really sharp with its two-tone leather seats) but drove less like a luxury car and more like a sports ride. Then I tried a Chevy Impala. Nice smooth ride, but not as “sharp” looking as the Malibu. Both of these were 6 cylinders. They had gas mileage in the high 20’s — not bad. Better than I got with my Bravada.
Then I drove a couple of 4 cylinders and found I really wanted more power.
Next was a Pontiac G6. I thought that this was the one. Color was great (light metallic blue), white leather seats, moon roof, 6-cylinder…
OK I was ready to try the Saab now. The rest is history. It was love at first drive. The Saab blew everything else away. It had great gas mileage (because it was a 4-cylinder) but it had the power of a 6-cylinder because it was turbo charged. It hugged the road but did not feel like a sports ride.
I ended up buying a used 2005 9-3. The actual gas mileage I get is much better than the sticker. I am getting 38 mpg on the highway and 33 mpg mixed.
I purchased it at “Just Saab Dayton” and my salesperson, Chad, walked me through all the features until I was comfortable. Then he told me afterwards that they have free hand car washes every Saturday. They hire a couple of college students to do it. I’m in!
Fast forward. I am actually writing this post as I am waiting for my car to get washed. In fact, they had it done before I finished this post.
Anyway, getting to the “pampered customers” part, they make you feel so welcome. They have a Starbucks brewing machine in their customer service area where you can freshly brew your cup of coffee just by pushing a button. They have a refrigerator stocked with water and pop. Their waiting area has a gas fireplace and a computer with Internet connectivity so you can make the best use of your time waiting. They also have two cats roaming around — one called “Pumpkin” that is as fat and round and orange as its namesake.
There is something to be said for good customer service that puts icing on the cake. Yes, I bought the Saab because of its safety record, but that’s not what I talk about to my friends and YOU.
I love my Saab and I am very happy to say that “Just Saab” is the greatest! You got me to talk about you and word-of-mouth is the best form of advertising.